Refund policy
Returns for Non-Defective Items
If you are unhappy with your order for a non-defective reason, including a change of mind, contact us at contact@thecloudycrew.com within 60 days of delivery.
Please include your order number and the reason for your return request. Once your return is approved, we will send you the return instructions and mailing address.
Approved non-defective returns must be sent back by mail. The customer is responsible for arranging and paying for the return shipping label and postage. We do not charge a restocking fee.
Non-defective returns are refunded as The Cloudy Crew store credit, issued as a digital gift card. Store credit is issued within 10 days after the returned item has been received and approved. Store credit never expires, is non-transferable, and has no cash value except where required by law.
Size Exchanges
If your tights do not fit properly, email contact@thecloudycrew.com within 60 days of delivery with your order number and the size you need.
Once your exchange is approved, we will provide return instructions. After the original item is received and approved, we will send the replacement size free of charge, subject to availability.
Not sure which size to order? Email us before buying. We would rather help you select the right size than have you guess.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect. Please include your order number, clear photos of the item, and photos of the shipping bag where relevant.
For damaged, defective, or incorrect orders, we will provide a replacement or a full refund to the original payment method—your choice. If a return is required for one of these claims, we will provide the necessary return instructions.
60-Day Limited Warranty
We offer a 60-day limited warranty on our products for manufacturing or delivery defects that impair normal use, including holes or disturbing seams. The warranty does not cover damage caused by mechanical action, misuse, or normal wear.
To make a warranty claim, email your order number and clear photos to contact@thecloudycrew.com. If approved, we will send a replacement free of charge. If your size or colour is unavailable, you may choose store credit or wait for the next restock.
Orders That Never Arrive
If your parcel has not arrived, contact us within 30 days of the shipping date. We will reship the order or issue a full refund to the original payment method.
If tracking says delivered but you cannot locate the parcel, please first check with your household and neighbours, then contact us. We will help you open a carrier claim and work toward a fair resolution.
Non-Returnable Items
Gift cards are non-returnable.
Refund Processing Time
Where a refund to the original payment method applies, we issue it within 10 days after approval and, where applicable, receipt of the returned item. Your bank or card provider may need additional time to post the credit.
Contact Us
Last updated: 7 October 2026