Payments & Billing Policy

Effective Date: 20 September 2026

This Payment and Billing Policy applies to all transactions on thecloudycrew.com, owned and operated by The Cloudy Crew™.

Accepted Payment Methods

We accept a variety of secure and convenient payment options, including:

  • Major Credit & Debit Cards: Visa, MasterCard, American Express
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • PayPal

All payments are processed securely via Shopify Payments or PayPal, which uses industry-standard encryption and fraud protection protocols.

Currency and Conversion Fees

  • All prices on our website are listed and charged in US Dollars (USD).
  • If your card or account is held in another currency, your payment provider may apply conversion fees. These charges are not controlled by The Cloudy Crew.

Sales Tax

Any applicable sales tax is calculated at checkout based on your delivery address and shown before you confirm your order.

Billing Terms

  • Orders are charged at the time of purchase.
  • Please double-check your billing and shipping information to prevent order delays.
  • If your payment is declined or flagged for any reason, we may contact you for further verification.

Returns and Refunds

Our returns terms are set out in full in our Refund Policy, which governs in the event of any conflict with this page. In summary:

  • Approved returns are issued as Cloudy Crew store credit rather than to your original payment method.
  • Orders that arrive damaged, defective or incorrect, or that never arrive, can be refunded in full to your original payment method if you prefer.
  • We offer a 60-day limited warranty on all items.
  • We do not accept change-of-mind returns.

To raise a return or warranty claim, contact us at contact@thecloudycrew.com with your order number and supporting photos.

Fraud Prevention & Suspicious Activity

To ensure a safe shopping experience:

  • We reserve the right to hold, verify, or cancel any order we consider suspicious or fraudulent.
  • Additional verification may be requested.
  • Failure to respond may result in cancellation without delivery.

Policy Updates

We may update this policy from time to time. If any major changes occur, we will notify customers via email or an update on our website.

Contact Us

The Cloudy Crew™ (thecloudycrew.com)

Store Name: The Cloudy Crew
Address: 50 Stanley Street, Suite C, Level 7
999077 Central
Hong Kong
Email: contact@thecloudycrew.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)